Making a Claim
Simply contact us if something happens and you need to make a claim on your business insurance.
We’re always your point of contact—your intermediary—and we’ll navigate the entire process for you.
Our purpose is to assist you in saving time, money, and energy. It’s our job to ensure a smooth and successful outcome.
Regardless of our insurance company affiliations, our focus is on you and we’ll always advocate for your needs.
The Claim Process
How our claims process works:
- Notify us when the incident occurs.
- During the conversation, we’ll discuss the incident, we’ll take the details of the damage, loss or injury and then review your policy coverage and provide advice.
- Once we have gathered all of the necessary information we’ll lodge the claim with the insurer and request an assessor if required.
- We’ll then manage the claim by communicating with the insurer on a regular basis to ensure that it progresses—we’ll update you regularly and assist with any specific requests.
- The process is complete once the insurer provides settlement. We strive to finalise as quickly as possible with the greatest possible outcome for you.
